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Successfull service management!

The quality strategy of a company not only comprises the quality of the goods but also the service level towards the customer.

Features:

  • Administration of complaint management
  • Case documentation including archiving the correspondence
  • Complaint entry and control
  • Wide complaint information and stats
  • Data transfer with the forwarder
  • Integrated processing with external service providers
  • POS and other providers
  • Activity planning with follow up feature
  • Form management, package of measures
  • External search for invoices